Refund policy
RETURN & REFUND POLICY
Last updated: 13 July 2026
Our Commitment
At Kapasawan, we take great care in preparing every order. If we make a mistake, we will make it right — and you won't need to send anything back.
Wrong Item Received
If you receive an incorrect item (wrong colour, size, or style), you are entitled to:
- Keep the item — no return required
- A full replacement of the correct item shipped to you at no cost, OR
- A full refund to your original payment method
To report a wrong order, please contact us within 7 days of receiving your parcel with:
- Your order number
- A photo of the item received
📧 kapasawanhijab@gmail.com | 📱 +60 1110 8282 95
Defective or Damaged Items
If your item arrives defective or damaged, please contact us within 7 days of delivery with photos. We will arrange a replacement or refund depending on stock availability.
Change of Mind
As our pieces are carefully curated and made from premium natural fabrics, we do not accept returns or exchanges for change of mind. Please refer to our size guide and product descriptions before purchasing.
Colour Disclaimer
Colours may vary slightly due to screen settings and lighting conditions in product photography. This does not qualify as a defect.
Sale Items
All sale items are final. No returns, exchanges, or refunds unless the item is defective or incorrect.
Refund Processing
Approved refunds will be processed within 5–10 business days to your original payment method. You will be notified via email once the refund has been initiated.
Contact Us
For any return or refund enquiries:
📧 kapasawanhijab@gmail.com 📱 +60 1110 8282 95